Collection Excellence

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Getting paid for a service you provided seems only fair. But, what happens when you don’t get paid? Are you left to cover your costs or do you just write off the business and move on? If you find yourself with a large number of non-paying clients on a regular basis or writing off large amounts of profit each month, you should consider talking with a collection agency. Collection agencies work on your behalf to collect the monies you are owed. ...
Running a call center is more than managing inbound and outbound call volume.  In fact, there are key metrics that anyone outsourcing to a call center should understand.  These metrics will help you make informed decisions about the right outsourcing partner for your business.