Collection Excellence

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At debt collection agencies, compensation programs have a direct impact on employee behavior. When staff are under a largely performance-based structure, they tend to use non-standard or aggressive behaviors in order to generate as much income as possible. These types of tactics can cause excessive complaints and put an agency out of compliance with the Consumer Financial Protection Bureau. In order to increase compliance and reduce complaints, agencies need ...
From overall effectiveness to legal risk and patient satisfaction scores, here's a list of the top 10 things to know when deciding whether or not to report medical debt to credit bureaus.