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In general, individuals who owe money to a creditor actually want to pay off their debts. Everyone’s financial situation is different and at times people struggle to make ends meet. If you are looking to resolve money owed from a debtor try a customer service approach.
In the world of customer service, especially early out, your team must be prepared for every type of customer they may encounter - including the unhappy one. Here a seven tips to remember when dealing with this type of call.