Keeping your collectors motivated is essential to reducing turnover, boosting revenue, and fostering a positive work environment. Here are a few simple ways to build a more focused and productive collection team.
1. Provide Proper Training
Proper training is essential to instilling a sense of confidence in your collectors. Workers who are equipped with the tools they need to perform their job feel like valuable members of the team and are more likely to work hard to succeed. A comprehensive training program also empowers your collectors to resolve problems on their own.
2. Focus on Individual Coaching
Some collectors will need extra encouragement in the form of individual coaching, skills training, and other professional development opportunities. By taking the time to acknowledge not only those who are performing well, but also those who are struggling, you reinforce that all staff members are important to the organization. This leads to increased productivity, reduced turnover, and a happier, more positive work atmosphere.
3. Offer Creative Incentives
Performance-based bonus schemes are be beneficial to both the business and the collector, but offering a monetary incentive isn't the only way to boost productivity and inspire staff loyalty. Flexible working hours, extra vacation allowances, and employee discount programs are just a few other creative incentives that can be offered to keep your staff motivated and help them be as productive as possible.