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Debt collection is not easy. Agents encounter tricky situations on a daily basis where they must try and bring the call to a successful conclusion and simultaneously behave in a fully compliant manner.
Companies need to keep on top of the latest trends in debt collection and provide their agents with the tools they need to get results. New technologies like speech analytics for instance can bring huge gains in both efficiency and effectiveness.
One great way to stay on top of the hottest topics in the debt collection space is to read the best debt collection blogs.
Credit Management Company has made the list of "The 50 Best Debt Collection Blogs." CallMiner Eureka lists their top 3 blog posts from Credit Management Company. Click here to read the full article on CallMiner.com.
Credit Management Company Collection Excellence Blog
Based in Pittsburgh, Pennsylvania, Credit Management Company was founded in 1966 with a mission to save company time and resources through the rapid debt collection. With a proven track record in debt collection, the company blog is well worth keeping an eye on for the latest news, trends, and strategic advice.
Three posts we liked:
Six Things to Consider When Selecting a Collection Agency
When Should Healthcare Accounts Go to Bad Debt?
Voices in Healthcare Finance