Collection Excellence

In the United States, patients with health insurance are required to pay for a greater portion of their care out of pocket than they ever have in the past. Hospitals and doctor's offices have always been concerned about getting payment from the uninsured, but now that patients with employer coverage bare a greater financial burden, providers are feeling more like debt collectors. By spending time and resources on collections rather than care, providers fear ...

Patient collections can be a challenge any time of the year, but are particularly stressful during the Holiday season. Some collection agencies make the mistake of pausing collection efforts during this time of the year to avoid increasing tension between the healthcare provider and the patient. However, this approach can be extremely counter intuitive  - outstanding receivables affect the bottom lines of both ...