Collection Excellence

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The common perception of the debt collection industry in modern times is almost overwhelmingly negative. Collectors in pop culture are often represented as callous, predatory characters who harass poor families and individuals when they're most vulnerable. While a very slim number of collectors may act in this manner, this portrayal is almost entirely false. Debt collection has a significant positive impact on the economy in both a micro and macro sense, ...
Keeping your collectors motivated is essential to reducing turnover, boosting revenue, and fostering a positive work environment. Here are a few simple ways to build a more focused and productive collection team.  1. Provide Proper Training Proper training is essential to instilling a sense of confidence in your collectors. Workers who are equipped with the tools ...