CMC LinkedIn Page

Collection Excellence

We have a lot to share with you.

We’ll keep you informed with industry and event news, case studies, and technology and service updates.

At debt collection agencies, compensation programs have a direct impact on employee behavior. When staff are under a largely performance-based structure, they tend to use non-standard or aggressive behaviors in order to generate as much income as possible. These types of tactics can cause excessive complaints and put an agency out of compliance with the Consumer Financial Protection Bureau. In order to increase compliance and reduce complaints, agencies need ...
Collecting debt from service members in the U.S. military requires a thorough understanding of applicable laws and a sensitivity to the issues soldiers face in the line of duty. A recent report from ...