What are the effects of change on an organization? What are the unique challenges for healthcare leaders when faced with an industry experiencing constant change? What role does agility and resilience play in an organization's ability to adapt to change? These are just a few of the topics explored in episode 10 of the Voices in Healthcare Finance Podcast.
In this episode, HFMA Managing Editor Eric Reese speaks with Mary Mirabelli, Vice President of Global Healthcare Practice for Hewlett-Packard and HFMA National Chair, who shares her viewpoint on the effects of change on an organization, and how leaders can best prepare for it.
"Being nimble and resilient takes some practice," Mirabelli says, speaking of the importance of leaders to role model confidence and resiliency in order to foster change within an organization and create an environment in which employees can excel. "Thriving is a choice," she says.
Managing Editor Nick Hut then catches up with Kathy Davis, senior vice president and chief experience officer for Presbyterian Health Services, at the Annual Thought Leadership Retreat. Davis, who has just finished delivering keynote presentation titled "Forming the Pacing Experience Across the Three Circles", discusses what led Presbyterian Healthcare Services to overhaul its approach to the patient experience. "Helping people connect with the 'why' is really important," she says, when asked about the impetus behind the strategic initiative to transform the patient experience. "By engaging and partnering with our patients, we get more clarity about what matters most to them.”
Also in this episode, Betty Hintch, senior editor of HFMA's forum, chats with Dr. Larry Kosinski of Illinois Gastroenterology Group about how a payment contract can be developed with Blue shield and blue Cross to reward positive outcomes for Crohn's disease patients.
Listen to the full podcast here.