Collection Excellence

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More people than ever before are using text messaging to communicate. According to research by Nielsen, Americans text twice as much as they call. Debt collection agencies are doing everything they can to take advantage of this trend, but they need to ensure their practices adhere to federal law in order to avoid penalties. Collectors can accomplish this by having the right terms and conditions. There are a few important factors collectors should consider when ...
Day 90? Day 120? This is any provider’s quandary and unfortunately there is no definitive answer. There are several determining factors that must be considered. Naturally, any agency advocates sending them as early as possible since the best time to collect is in the first 90 days, but that might not be your best answer.  We’ve highlighted three things to consider when deciding when to send accounts to bad debt.