Collection Excellence

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Keeping your collectors motivated is essential to reducing turnover, boosting revenue, and fostering a positive work environment. Here are a few simple ways to build a more focused and productive collection team.  1. Provide Proper Training Proper training is essential to instilling a sense of confidence in your collectors. Workers who are equipped with the tools ...
As healthcare costs continue to rise, patients are taking on more and more of the responsibility for those costs in the form of higher copayment, deductibles, and premiums. In fact, patient responsibility is now the number three payer, behind Medicaid and Medicare, according to a recent TransUnion Healthcare analysis.  The study, which was presented at HIMSS18, revealed that patients' average out-of-pocket medical expenses were $1,813 in 2017 – an ...